Privacy

Privacy Policy

Last updated: 10 November 2026

1. Overview

• This Policy covers visiting dokidek.com, joining our mailing list and reserving a DOKIDEK Aurora.
• It is published under the Information Technology Act, 2000 and its rules, and follows the Digital Personal Data Protection Act, 2023 (the "DPDP Act").
• The Data Fiduciary is Harshit, of Amb, District Una, Himachal Pradesh, India, trading as "DOKIDEK".

2. Personal Data We Collect

• Reservation details: your name, email, phone number, PIN code (your full delivery address later, with the final payment), payment and refund status, and whether you want WhatsApp updates.
• Messages: emails you send us, with any attachments.
• Mailing list: your email address.
• Usage data: the pages you view, your clicks, the link that brought you here, your device and browser, and your approximate location from your IP address.
• We never collect card numbers, UPI PINs or banking passwords.

3. Sources

• We collect data from you directly, automatically through our analytics tool, and from Razorpay (payment status only).

4. How We Use It

• To manage, cancel and refund reservations, and to send the Final Payment Email.
• To deliver the Product.
• To prevent fraud and duplicate reservations.
• To meet our tax, accounting and legal obligations.
• To improve the Website, using analytics.
• To send launch news, and build updates on WhatsApp, but only if you opt in.

5. Data Sharing

• We share data only with these service providers, and only for the purposes in Section 4:
  • Razorpay (payments)
  • AutoSend (email we send you), with Resend as a backup
  • Google Workspace (email you send us)
  • Supabase (database)
  • Vercel (hosting)
  • PostHog (analytics)
  • WhatsApp, by Meta (build updates, only if you opt in)
  • our courier partners (delivery)
• We may also disclose data when the law or a competent authority requires it.
• We do not sell personal data or share it for advertising.

6. Third-Party Links

• We are not responsible for the privacy practices of websites we link to.

7. Children's Data

• You must be 18 or older to reserve. We do not knowingly collect data from children.

8. Security and Retention

• We use reasonable security measures, including access controls, encryption in transit and reputable providers.
• We keep reservation data until delivery and any claims are complete, and tax and accounting records for as long as the law requires.
• If your reservation is cancelled or lapses, we delete your data once the refund or forfeiture is complete, except for those records.
• If a breach affects your data, we will notify you and the authorities as the law requires.

9. Your Rights and Choices

• You can ask us to show, correct, update or delete your data. You can also withdraw your consent, or nominate someone to act for you in case of death or incapacity.
• You can unsubscribe from marketing emails, or stop WhatsApp updates, at any time.
• Withdrawing consent does not affect processing that has already happened or that the law requires, but it may stop us from managing your reservation.
• Analytics uses a browser identifier to count visits, and may record how pages are used (scrolling, clicks, page changes) to improve the Website. Anything you type is masked, and we use no advertising cookies.

10. Grievance Redressal

• Send requests and complaints to the Grievance Officer listed on the Contact page.
• We acknowledge them within 48 hours and resolve them within one month.

11. Data Processing Outside India

• Some of our service providers in Section 5 store data outside India, subject to any restrictions under the DPDP Act.

12. Changes to This Policy

• We will post updates here. If a change affects data you have already given us, we will email you.