Refunds

Refund and Cancellation Policy

Last updated: 10 November 2026 · Part of our Terms and Conditions

1. Pre-Booking Policy

The Reservation Amount (₹999) is refundable until the Final Payment Email is sent.
Once the Final Payment Email is sent, the Reservation Amount is non-refundable, except as set out in Section 3.
If the balance is not paid within 72 hours of the Final Payment Email, the reservation lapses and the Reservation Amount is forfeited.

Cancellations are accepted by email only, sent to support@dokidek.com from the email you reserved with and quoting the payment ID in your confirmation email.
Requests made by phone, WhatsApp, social media or direct message are not valid.
A request takes effect when it reaches our inbox. We will confirm it by email.

The Reservation Amount is refunded in full, without deduction, only if:
- you cancel under Section 2 before the Final Payment Email is sent;
- we cancel your reservation, or all reservations because fewer than 100 were confirmed (Terms, Sections 4, 5 and 13);
- we notify a material change to the Product (Terms, Section 3), and you cancel by email within 7 days;
- we cannot deliver to your pincode (Shipping Policy, Section 1); or
- a payment error occurs under Section 4.
Refunds are initiated within 2 working days and paid to the original payment method through Razorpay. Banks usually credit them within 5–7 working days after that.
No refund is made in cash or to a third party.

If you are charged twice, or charged for a payment that failed, the amount is refunded in full under Section 3.

These are covered by the terms of sale, which will be published before any Final Payment Email is sent (Terms, Section 4).

We may update this Policy by posting the new version here. Changes do not apply to reservations confirmed before they are posted, unless the law requires otherwise.